Your and your pet's data is protected under the Digital Personal Data Protection Act, 2023. We process it only with your informed, explicit consent — except where the law requires otherwise.
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By logging in, you agree to PawWell Pet Hospital's Terms of Service and Privacy Notice. Consent will be collected per the DPDP Act 2023.
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Under the DPDP Act, 2023, consent for one purpose can never be assumed for another. PawWell Pet Hospital's Data Fiduciary Notice separates every use of your and your pet's data into its own purpose, each with a clear legal basis — review and control them below, any time.
1 · Pet Registration & Owner Profile
Owner and pet identity, breed, age and contact details needed to open a case file.
2 · Veterinary Records & Treatment History
Diagnoses, prescriptions, surgical notes and treatment history for ongoing care.
3 · Vaccination & Statutory Health Reporting
Rabies vaccination records reported to the municipal animal-control register, as required by law.
4 · Billing & Payment Processing
Invoicing, payment gateway processing and refunds for consultations and services.
5 · Wellness Plan & Loyalty Rewards
Membership tracking, points/rewards, and personalised wellness-plan reminders.
6 · Grooming & Boarding Services
Scheduling, dietary/behavioural notes shared with grooming and boarding staff.
7 · Appointment Reminders & Communication
Booking confirmations, follow-up reminders and vaccination due-date alerts.
8 · Marketing & Promotional Offers
Seasonal offers, new-service announcements and nutrition/product recommendations.
9 · Diagnostic Lab & Third-Party Testing
Blood work, imaging and DNA samples shared with external diagnostic labs.
10 · Pet Insurance Coordination
Claim documentation shared with your pet insurance provider on request.
11 · CCTV & Facility Security
Boarding and daycare premises surveillance for pet and staff safety — continuous monitoring, distinct from other purposes.
12 · Emergency & Specialist Referral Sharing
Case history shared with an emergency or specialist hospital if your pet is referred.
13 · Breeder/Adoption Source Verification
Pedigree or adoption-source records for purebred registration or shelter follow-up.
Every change you make is timestamped and kept — this is what "prove every decision" means in practice.